Patient Complaints Procedure

 

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly.

Cristina Sirbu is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as practical.

If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.

Phone
0161 864 3250
Email
Click here to contact
Address
858 Chester Road, Stretford,
Manchester, Lancs, M32 0QJ

Opening Hours

Monday
09:00 - 20:00
Tuesday
09:00 - 18:00
Wednesday
09:00 - 18:00
Thursday
09:00 - 18.00
Friday
09:00 - 15:00
Saturday
Closed
Sunday
Closed

About Us

We believe at the Dental Team Manchester that it is our primary responsibility to ensure that patients received the highest quality of comfort and care. We are committed to continuously improve the quality of our services and we always listen to your needs so that we can provide tailored treatments to bring you a lifetime of healthy and beautiful smiles. Our group of dedicated and committed dental professionals are well trained to help you achieve a healthy smile.